Privacy statement Knapen


Knapen Groep (hereinafter: "Knapen", "we", "us", "our") takes the protection of the personal data of the persons who come into contact with its organisation seriously. That is why we process your personal data in line with the applicable laws and regulations, including the General Data Protection Regulation ("GDPR") and the implementing regulations.

In this privacy statement, we inform you about the way in which our companies handle your personal data in this context. The Knapen Group includes the following companies:

  • Knapen Trailers International B.V.
  • Knapen Service B.V.
  • Knapen Trailers B.V.
  • Trailned B.V.
  • Stapelstenen B.V.


In this privacy statement, we inform you about the way in which we handle your personal data. 


Contact details Knapen

Theo van Doesburgstraat 8

5753 DL Deurne (NL)

+31 (0)493 - 320330 


1. What personal data does Knapen process?

Personal data is any information about an identified or identifiable individual, such as your name, phone number, email address, and online identifier.

Knapen processes your personal data when you do business with us, contact us, visit our website or business premises or when you apply for a job 

From the contact persons of our customers and suppliers, we process:

  • Contact information: name, address, job title, title, telephone and fax number, Chamber of Commerce number, VAT number, bank account number, website, email address and other company and contact information including ID documents to the extent required and permitted by law;
  • Communication: letters and e-mail messages with contacts;
  • Order information: information about our customers' orders or services provided by our suppliers.

When you visit our website(s), we process:

  • Contact information (when filling in the contact form on the website): company name, first name, last name, e-mail address, and the content of your request/comment;
  • Communication data: technical data of the equipment used to visit the website, such as (privacy-friendly), browser data, 
  • Technical data (depending on your cookie settings): your surfing behaviour on our Websites, including mouse and click behaviour and the time and duration of the visit to the Website. 

When you apply for a job at Knapen, we process:

  • Contact and basic data, including name, call sign, address, job title, title, gender (work clothing, safety shoes), email address, telephone number and other contact information;
  • Data provided by you, including date of birth, nationality, place of birth, email address and gender as well as data regarding education, previous employment and references and other data relevant to the fulfilment of the position as received by means of a CV, motivation letter, lists of grades, diplomas, publications and/or after obtaining information from a sponsor;
  • Unemployment and disability history in connection with applying for Wage Cost Subsidy / Premium Discount. 
  • Information resulting from assessments and personality questionnaires that we collect as part of the application process;
  • Information we receive as part of a pre-employment screening, including a copy of your passport or other proof of identity;
  • Other data, the processing of which is required by or necessary for the application of laws or regulations.


2. Why does Knapen process your personal data? (processing purposes)

We process your personal data to the extent that it is relevant to the provision of our products and services, to inform you about our products and services or to do business with you in other ways. 

More specifically, we process your personal data in order to:

  • fulfill and place orders;
  • maintain contact with you, by e-mail, by letter, by courier or by telephone;
  • to comply as an employer with (employment) law obligations, such as paying wages, premiums and wage tax, as well as complying with the Gatekeeper Improvement Act.
  • respond to your questions, comments or complaints, whether or not as a result of filling in the contact form on our website;
  • send newsletters, invitations and other informational messages about our products and services;
  • provide marketing, PR and relationship management related information;
  • send administrative information (e.g. regarding changes to our terms and conditions);
  • for other business purposes, such as analyzing and managing our business, market research, audits, improving our products and services, determining the effectiveness of our advertising campaigns, measuring customer satisfaction, and providing customer service;
  • analyse and improve the (online) services;
  • analyse and improve the use of the website by means of cookies;
  • compiling anonymised statistical data;
  • secure, adapt and improve the website;
  • process your application, if you are an applicant at Knapen;
  • provide information about you to third parties if you have given permission to do so or on the basis of laws and/or regulations;
  • to comply with our legal obligations; and
  • if we believe it is necessary or appropriate.


3. On what basis is Knapen allowed to process your personal data? (Processing Principles)

We may process your personal data because you have given your consent (a) to do so, (b) because we are going to enter into or have entered into an agreement with you/your company/employer, (c) because we have a legal obligation to process the personal data or (d) because it is important to us that we process your personal data (legitimate interest of Knapen

If we process personal data because you have given us permission to do so, you can withdraw this consent at any time. The processing of your personal data up to the time of withdrawal of your consent will then remain lawful. If we process your personal data for our legitimate interest, we will only do so if it is necessary for proper business operations.

If you do not wish to provide us with your personal data, even though it is necessary to (i) enter into a contract with you; (ii) perform a contract with you; (iii) provide you with more information about our business or otherwise do business with you; or (iv) comply with our legal obligations, we will not be able to enter into a contract with you, provide you with the information, products or services requested, and/or do business with you.


4. Does Knapen use cookies?

Yes, Knapen uses cookies on its websites (see cookie banner). Cookies are small text files that are stored on your computer by your browser. These aim to make our website more user-friendly, effective and secure. 


5. Who has access to your Personal Data?

We do not share your personal data with companies, organisations and individuals outside of Knapen, except where this is necessary in the following circumstances:

  • Performance of a contract: disclosure of your personal data to third party organisations is permissible where this is necessary to fulfil our contractual obligations towards you. Part of this is processing your orders/assignment and delivering our products and services. To the extent necessary, we enter into processing agreements with companies that process your personal data on our behalf to ensure the same level of security and confidentiality of your data. We remain responsible for this processing.
  • For external processing: We provide personal data to our partners so that they can process data for us, based on our instructions and in compliance with appropriate confidentiality and security measures. Our partners include our IT suppliers and the administrator of the CRM Exact.

  • With your consent: with your consent, we may pass on your personal data to other parties. The consent only applies if it is clear what you are giving your consent for and what the consequences are.

  • Legal obligation: We share personal data if we believe that disclosure of the data is necessary to comply with applicable laws, regulations, legal process, or requests from public authorities. If a legal obligation requires us to do so, we will provide your personal data.

Knapen makes agreements with the recipients of your personal data to ensure that the personal data is treated confidentially and is secured. 


6. Does Knapen transfer your data to other countries?

In principle, we do not share data with recipients outside the European Economic Area ("EEA"). If we do have to share data with recipients outside the EEA, we will make arrangements with these recipients that meet the requirements of the GDPR, so that there is an adequate level of protection.


7. How long does Knapen keep your personal data?

We do not store your personal data longer than necessary, unless there is a legal obligation for us to keep your personal data for a longer period. Our basic principle is that we only retain personal data for as long as necessary to provide you with our products and/or services. If, for example, you have provided your e-mail address so that we can keep you informed of, for example, our products and services and other developments within Knapen, we will still retain your data for that purpose. 

After the retention period, we delete or anonymize the personal data, unless we need to retain certain personal data for other purposes. However, this will only happen if we have a legal basis for holding your personal data and on the condition that this data is only accessible for this specific purpose.

Personal data of applicants will be deleted 4 weeks after the end of the application procedure, unless the applicant is employed by Knapen or gives us permission to keep the application data in our portfolio for a longer period of time (maximum 1 year).


8. What measures does Knapen take to protect your personal data?

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. For example, we have implemented access control, we use appropriate system and network security measures such as firewalls, encryption, multi-factor authentications and patches, we protect portable devices with appropriate passwords and everyone involved in Knapen's organization is obliged to treat your personal data confidentially.

If you have the impression that your data is not properly secured, or if there are indications of misuse, or if you have any other questions, please contact us using the details provided at the top of this privacy statement.


9. What rights do you have with regard to the processing of your personal data?

Under the GDPR, you can exercise the following rights in relation to your personal data.

  • Right of access: you have the right to ask us to access the personal data we hold about you. In our response, we will explain which of your personal data we have processed or are still processing, and we will provide you with a copy of it. We also explain the purposes for which the data has been or will be processed, with whom the data is shared, how long it is expected to be stored, and what other rights you can assert.

  • Right to rectification: you have the right to request that we correct or complete your data. We give reasons for our response. If we make improvements, you will receive an additional statement from us. This statement will also be sent to any recipients of your inaccurate or incomplete data.

  • Right to object: you have the right to object to the processing of your personal data. This applies in particular to profiles that we have created on the basis of your personal data. We will cease processing your data upon receipt of your objection, unless we can demonstrate compelling legitimate grounds that outweigh your interests, rights and freedoms. If we process your personal data for direct marketing purposes, you may object to this at any time and we will immediately cease the processing.

  • Right to restriction of processing: You have the right to request that we restrict the processing of your personal data for as long as we are processing a request, for example a request for rectification. You can also ask us to restrict the processing of your data if you believe that we are processing your data unlawfully or no longer need it, or if you have objected to (further) processing. After receiving your request, we will only process the data with consent or for important reasons (such as legal proceedings).

  • Right to be forgotten or deleted: You have the right to ask us to delete your personal data. However, if we are required by law to continue to process certain personal data, we will not be able to comply with this request.

  • Right to data portability (data portability): You have the right to request that we transfer your personal data to a third party that you designate. This right can only be exercised if you have provided the data to us yourself and if we process that data automatically on the basis of your consent or to perform our obligations under a contract with you. 

  • Right not to be subject to automated decision-making: You have the right not to be subject to automated decision-making, including profiling, that produces legal or other significant effects concerning you. In principle, Knapen does not use automated decision-making. If you suspect that you have been subject to an automated decision and do not agree with the outcome, you can contact us using the contact details above and request that we reconsider the decision.

  • Right to withdraw consent granted: in the case of processing of personal data based on your consent, you can withdraw that consent at any time. However, the processing of this personal data up to the time of withdrawal of consent is lawful.

Knapen will respond to your request within 4 weeks. In special circumstances, this may take longer, up to a maximum of 3 months. We will let you know within 1 month why this is the case.

Make sure that it is always clear exactly which right you want to exercise and how you wish to receive the information. Please note that in certain cases we may require more information, for example a copy of your ID. We want to make sure we're helping the right person.


10. Who can you contact if you have questions or complaints about the processing of your personal data?

If you have any questions or complaints about the processing of your personal data, please contact us using the contact details provided at the top of this privacy statement. 

In addition, you always have the option of filing a complaint with the privacy regulator, the Dutch Data Protection Authority.


11. Will this privacy statement be amended?

We reserve the right to amend this privacy statement. The current version is always published on this page.

This version of the privacy statement was adopted on 06 March 2024.